Notice of Privacy Practices
MERIDIAN INTERNET PRIVACY STATEMENT
We care about your privacy and make reasonable efforts to safeguard information we collect about you. This page describes many of Meridian's privacy policies.
Our website automatically collects and stores non-personal information from visitors. For example, we can see how many people come to the website, which pages they look at and how long they stay.
This information does not identify anyone personally. We use it to improve the website for our members and visitors.
We will not collect personal information about you through our site unless you provide us with that information voluntarily. "Personal information" includes things like your name, address, Social Security number, email address, or telephone number.
Online Portal Login
Our online portals can provide you with important and useful health information, including health support tools and other services. Because this information is catered to you, we require you to create an account to access the site to help us protect your information and ensure only you have access to appropriate information on the portal.
The first time you use the Member Portal we will ask for your Member ID number, first name and last name, your date of birth, email address, and phone number, and the last 4 digits of your Social Security number. We use this information to verify your identity. We also use it to give you a user name and password for your online account.
If you use the Live Chat service, we use the information you type in to help answer your question. We keep this information for a short time. We use this information for training purposes. Training helps us give you better service.
Throughout our site, there may be opportunities to contact Meridian via electronic mail or "email." Most email is unencrypted. This means that it can be more easily seen by other internet users while it is being sent, without the sender's permission. The sender may not know if someone else sees it.
To protect your privacy, please avoid using email to send Meridian confidential information. Meridian cannot guarantee the confidentiality of any email you send to us through the internet. Use of email is solely at your own risk.
Hyperlinks to Information on Third Party Sites
Meridian believes that coordination and cooperation are essential to achieving positive health outcomes. Meridian provides links to information that we believe you may find useful in reaching your health goals. Meridian does not own or control these sites and cannot guarantee your privacy or security when visiting these third party sites. We do not endorse any third party site, even if a link is provided on our site. Meridian cannot guarantee the quality or accuracy of information provided by third parties.
HEALTH INFORMATION PRIVACY
Notice of Privacy Practices
Meridian is regulated under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules. In accordance with these regulations, Meridian provides our members access to our Notice of Privacy Practices which describes member rights and our obligations with regards to individually identifiable health information (often called PHI). The notices below describe how medical information about you may be used and disclosed and how you can get access to this information. Please review the notice for your plan carefully.
- MeridianHealth Healthy Michigan Plan Notice of Privacy Practices (PDF)
- MeridianHealth Medicaid Plan Notice of Privacy Practices (PDF)
A Patient's Guide to the HIPAA Privacy Rule
Requests for Protected Health Information
You have the right to request, in writing, information we have about you and to get copies of that information. Meridian can deny your request for certain limited reasons. If we deny your request, we will give you a written reason for the denial. We may charge a fee for copying your records. If you would like to request your protected health information (PHI), please contact Member Services either by phone or through Live Chat. Member Services can provide you with a Request for a PHI form and help you with completing the form.
Authorizing Meridian to Share Your Protected Health Information With Specific Individuals
Member Services can assist you in obtaining an authorization to share your information with others by sending you a form that allows us to provide people you choose with access to your protected health information.
Contact the Privacy Officer
You may contact Meridian's Privacy Officer with any questions regarding the privacy of your information or if you wish to file a privacy related complaint, you can write to:
Attn: Privacy Officer
1 Campus Martius, Suite 700
Detroit, Michigan 48226
Protected Health Information Forms
Meridian, including authorized affiliated entities and third party partners, may contact you via automated telephone or text message to any telephone number provided by you. We use these calls to inform you about upcoming appointments, treatment options and other information related to your healthcare.
You may access additional information on Meridian's text messaging service below.
MOBILE PHONE TEXTING SERVICE
Terms and Conditions for Mobile Phone Texting Service
Meridian uses the short code 647526 to send important messages about its members' health care. You may opt-in to the messaging program by texting your unique PIN number to 647526. PIN numbers are distributed by mail and email depending on member preference. You can expect to receive up to 5 messages per month. Message and data rates apply.
By opting-in to the program, you agree that you are the person legally responsible for the cellular phone account used to opt-in, and you are at least 18 years of age.
Do not text any confidential health information to Meridian. Any texts sent to 647526, other than STOP, HELP, or your PIN number, will not be received by Meridian.
For additional information, text "HELP" to 647526. You may opt-out of the program at any time by texting "STOP" to 64526. Contact us at 888-427-0606 if you have any questions or need assistance.
The following mobile carriers are supported: AT&T, U.S. Cellular, Verizon Wireless, Sprint, Cricket, Boost, and T-Mobile.
Meridian will not share or use your mobile number for any purpose other than our Mobile Phone Testing Service or for updating our internal contact records. We will only use information you provide if necessary to comply with any state or federal law, regulation, governmental request, or investigation; to avoid liability, or to protect Meridian's rights or property. By submitting information to Meridian through registration forms or otherwise providing information in connection with the Mobile Phone Texting Service, you agree and certify that all information provided is true, accurate, and complete. You agree to not use a false or misleading name or a name you are not authorized to use, if your name is requested. Access to the service may be denied and appropriate legal remedies sought if Meridian, in our sole discretion, determines that any information provided by you is false, incomplete, or inaccurate.
Meridian will not share or use your mobile number for any purpose other than its Mobile Phone Testing Service or for updating its internal contact records. We will only use information you provide if necessary to comply with any state or federal law, regulation, governmental request, or investigation; to avoid liability, or to protect Meridian's rights or property. By submitting information to Meridian through registration forms or otherwise providing information in connection with the Mobile Phone Texting Service, you agree and attest that all information provided is true, accurate, and complete. You agree to not use a false or misleading name or a name you are not authorized to use, if your name is requested. Access to the service may be denied and appropriate legal remedies sought if Meridian's, in its sole discretion, determines that any information provided by you is false, incomplete, or inaccurate.