Provider Relations Staff Directory

What do you enjoy most about working with providers?

I truly enjoy working with providers because it allows me to play a meaningful role in impacting patient care, which is something I value deeply. Being part of a process that ultimately improves outcomes and supports patients is incredibly rewarding to me. I also thrive in collaborative environments and appreciate the opportunity to work closely with both internal teams and external partners to achieve shared goals. Through these partnerships, I am able to build strong relationships, exchange ideas, and contribute to well-rounded solutions. Additionally, I value the continuous learning that comes from working with providers; their expertise and perspectives challenge me to grow, expand my knowledge, and stay adaptable in an ever-evolving field.

What motivates you in your work?
I am driven by the ability to contribute meaningful outcomes, particularly when my work supports and enhances the quality of patient care. I find energy in working alongside providers and cross-functional partners, where shared perspectives lead to thoughtful solutions and stronger results. I am also inspired by environments that encourage growth; being exposed to new ideas, experiences, and challenges pushes me to continuously evolve and stay engaged in my work.

Rebecca is a seasoned managed care executive with more than 11 years of experience across implementation, product development, and business operations, with specialized expertise in claims processing and provider data management. Rebecca holds a master’s degree in Health Care Administration and Public Policy from the University of Missouri.

Rebecca began her career with Centene in January 2015 within Shared Services, where she led implementation project management initiatives and served as Director of Medicare Annual Enrollment Period and readiness efforts. In 2018, she transitioned to Business Operations, leading Medicare claims configuration initiatives across the enterprise. In 2024, Rebecca joined Meridian Health Plan of Michigan as Vice President of Operations, bringing a strong enterprise and market-focused perspective to the organization.

In her current role, Rebecca is a multidisciplinary operations leader overseeing market operations across Claims, Provider Data, Network and Contracting, Vendor Management, Marketing and Community Outreach, and Provider Relations. She is recognized for driving operational excellence, fostering cross-functional collaboration, and delivering scalable solutions that enhance both member and provider experiences.

Beyond her professional responsibilities, Rebecca serves as a board member for the Lake Saint Louis Community Association and is actively involved in philanthropic efforts supporting the Ronald McDonald House and the St. Louis Food Pantry. She is an avid water skier and is happily married, raising two active teenagers.

About Meridian

Meridian of Michigan provides government-sponsored managed care services to families, children, seniors, and individuals with complex medical needs primarily through Medicaid (Meridian), Medicare Advantage (Wellcare), Highly Integrated Dual Eligible Special Needs Plan (Wellcare By Meridian), and the Health Insurance Marketplace (Ambetter from Meridian). Meridian is a wholly owned subsidiary of Centene Corporation, a leading healthcare enterprise committed to helping people live healthier lives. For more information about Meridian, please visit mimeridian.com.

What is your current role, and what do you oversee?
Manager of Provider Relations for the Michigan market, responsible for oversight of Provider Engagement Account Managers tiered provider relationships, and high level issue management escalations.

What do you enjoy most about working with providers?
I genuinely enjoy building strong, respectful relationships with providers and serving as a trusted partner they can count on. The work is most meaningful to me when I can help reduce friction, clarify next steps, and ensure providers feel heard, supported, and valued. Collaborating to resolve issues and improve the provider experience is what makes this work especially rewarding.

What motivates you in your work?
What I value most about working at Meridian is the culture and the people. The organization’s focus on thoughtful problem solving, meaningful collaboration across teams, and continuous improvement makes it an environment where I can do my best work.

What is your current role, and what do you oversee?
Manager of Provider Relations for the Michigan market, overseeing provider engagement, and provider experience. Responsible for provider communications, provider education initiatives, onboarding and orientation materials, provider engagement escalations, state escalations, and cross functional resolution efforts impacting proivder satisfaction. Leads development of provider facing resources including job aids, training content, bulletins, and operational guidance to improve clarity, and strengthen provider partnerships. Primary contact for MIHP providers and doulas.

What do you enjoy most about working with providers?
I enjoy working with providers because it gives me the opportunity to build strong relationships, solve complex challenges, and create meaningful improvements that positively impact both providers and the members they serve. I especially enjoy opportunities to simplify processes, improve communication, and seek opportunities to develop proactive solutions to strengthen collaboration. The most rewarding part of my role is being able to bridge the operational strategy with provider experience to drive improvements.

What motivates you in your work?
What motivates me most in my work is the opportunity to create meaningful improvements that make processes more efficient, strengthen provider relationships, and improve the overall experience for both providers and members. I am motivated by solving complex challenges, identifying opportunities for proactive improvement, and building strategies that drive results.